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This time we talk about single entry operatories. The dental operatory of the future will be different from what we have seen so far. Presented by Julia Kappler, Paul Vigario, and Holger Kappler. Is your dental office ready for the future? Tune in to our SECOND part of the Operatory of the Future discussion with Kappler and SurfCT.

Transcription below:

Paul

Hey guys how’s it going?

Holger

Hello! How are you?

Paul

Good! I’m excited about today’s Sunday brunch- the operatory of the future

Holger

Part 2! For all of those who have not watched the first one, this is the second one.

Paul

Can part 2 be as good as part 1?! We got a lot of good feedback on the part one, so super excited about that.

Paul

So julia, can you bring up the image we discussed with the doctor looking at the operatory of the future?

Julia

Yes, of course. Let’s look at that.

Paul

So this is doctor Lindsey Marshall and in her consolt area where she can actually look into the operatory of the future and all of the different elements are in there. 

From a technology standpoint, we have a few monitors. We have a monitor in front of the patient. We have a monitor on the side and a monitor above and one behind the patient. There are actually four monitors in the operatory of the future. When you do it really eloquently and you have the right systems in place, there is a purpose for all of this. 

Let’s go to the other image. So, look how elegant this looks here. 

The iMac at the twelve o clock allows both the doctor and assistant to view what is going on- from schedule to x-rays, to whatever they need. The patient is greeted with a set of Beats headphones, a nice blanket, and you could put the headphones on and when you sit in the chair you’re going to get a view and you’re going to look to the top.

Your view of the top is going to be a monitor that has Netflix, patient entertainment, and really will allow you to enjoy your experience at the dentist and be fully entertained. Well, what are the other monitors doing?

The monitor at 12 o’clock is the central command for the doctor and the assistant. When the patient comes up from the procedure, the monitor in front of them is going to have diagnostics, like X-rays, CVC, all of the scientific things. When the patient looks at that, they can see that there has been some work done here and some diagnostics and then the doctor can sit on the side of the patient and have a conversation with them.

The monitor on the left side you can have your before and after options. You can have your imaging, you can really tell a story about what the options are for the patient. If a patient accepts the situation, that’s great. If they don’t, you can actually hand them an iPad and now they are holding an iPad in their hand and they are owning the problem. 

What I think is fascinating about the operatory of the future is how elegant and clean it looks. When you look at this here, this is a single-entry operatory design so that you all put together, Kappler, and look at how good it looks! And so often when I talk to doctors, they love the imaging, the pictures that we have. And they can figure it all out how to make it work in an operatory.

Holger

And you have a system that puts all of these monitors together and works really together at the end. Because we are talking about 4,5, 6 monitors at the end and one room with the iPad

Paul

Right, and they are all in sync and all produce a true digital workflow. It’s a very clean system. All the monitors are in this room, but looking at the frame you don’t even see them. It’s not like you have all of these gadgets coming at you. You have a very clean digital workflow. We don’t want the patient to not enjoy themselves. So they have a dedicated monitor for entertainment. There is a dedicated monitor for diagnostics in front of the patient and the monitor on the side is so the doctor can tell the story.

If the patient accepts, great. But if they don’t, you can hand the patient the problem on the ipad. Which, from a perspective of how everything comes together, the patient is now owning their problem. If you go back to that overview shot, you can see how clean this is. Look how clean this is. 

All of these things are coming together in a digital workflow, but there is more to that workflow. And that workflow is single-entry operatory. And all the other episodes that we’ve talked about on Sunday Brunch all are leading up to the operatory of the future which i think is what’s going to make this conversation so exciting.

Juia

I think you raise a good point there… We look at those spaces and say it looks so clean, it looks so organized. So where are all of the things that we actually need to work? 

You were talking about patient comfort- giving them something during the treatment. You’re talking about patient communication. The beauty of this design and technology is that it is so integrated, you can see everything that is happening, but everything is right there where you need it. I think this is something that we don’t really even realize because it doesn’t look like it’s happening but it’s right there.

Holger

What i really like a lot is that everything is connected. Your workflow and the design and the layout of an office is the same but it the technology is different. No one really realized this in the past to have an operatory that is clean but still has systems in place for design and workflow, not only in an IT perspective but also in a design perspective. So this is really cool.

Paul

It’s absolutely that. And when we step into offices that don’t have the design technology perspective… You cant put four monitors in a room without making it look like a home theater system. I mean it looks ridiculous. 

When you have the systems in place and you understand design and how technology comes together and you have Kappler and Surf working together, it’s just amazing at how elegant and clean this looks. Each operatory is almost like a private suite. A private consultation experience and it really makes for a nice intimate way to connect with your patients and tell them a story.

Holger

Let me show you one thing here…This relates to what we have here. If you look behind me…

[ Holger shows video ]

This is an example of what a nice operatory these days can look like. You notice there is no clutter. Everything is clean. It’s easy to clean because there is nothing sitting on the worktop.

Paul

Let’s talk about that acoustic ceiling. How does that acoustic ceiling work in the operatory?

Holger

You have holes in the ceiling, which is different from a normal grid. It’s a different price level, but it’s absolutely worth it. You have to see this when you go into offices from us, where it is so different than having a normal standard acoustic ceiling versus having something like this. 

It’s so nice sitting in there and hearing how good the acoustic is.

Paul

Yes, it makes a good difference.

Julia

Yes, I think that is something that oftentimes when designers try to do more modern designs they neglect the acoustics. 

Once we take out all of hte upholstered furniture, we take out the carpet, we take out the cabinets in the room, your sound is not being absorbed by anything. Oftentimes we have offices that are super super loud because the acoustics are being neglected. Acoustics and all of the clutter in the room are also something that helps the patient if we reduce that to be more calm. We all know that sound and having a cluttered room raises anxiety. That is something that ties together with a clean design.

Paul

It’s so interesting you say that because I’ve seen offices that have been built and because they didn’t have the proper systems in place, you end up with this very okay looking room, very open, but the doctor says, “I cant practice like this. I don’t have what I need. I don’t have the technology I need the place to put all of the sterilization equipment.” 

When we work together, it’s so nice to see how these pieces come together and the biggest situations we’ve seen in these rooms is that you talk in these rooms and it echoes. The sound is all over the place. It’s actually uncomfortable to speak in a room like that. With that type of technology you put in the ceiling, it really changes everything.

It’s not one thing though,right? It’s that technology. It’s the sterilization technology. It’s even the layout of the office. How you walk in, how you move through the office, etc. I think that’s what makes you guys so special and putting those designs together.

Holger

This is what we tried to make the dentists aware of- that there is so many companies out there, or people, that say we can design dental offices. “We’ve done this decades,” that’s true. They can design a dental office. They have done this decades. 

My question is: is this still something that is ready for the future? This is where we feel really strongly, building for the future, not for the past. If dentists are not really aware of what is the past and what is the future, then they just listen to people they know and they maybe do not build the future, they build the psat. 

It’s important for us to have these videos here that people really see this and they realize there is something else out there. It’s so important.

Paul

So many dental practices are built like cookie-cutter practices. They aren’t ready for this new decade of business. And we know that business in 2020 is going to be so different. Not only because of what’s already happened but because of where this is all going. And it got accelerated.

Wow, I can’t believe where the time has gone. That was super insightful.

Holger

Thank you. Julia, anything to add?

Julia

I mean, we could keep talking for hours. It’s just so important to let the dentists out there know that planning a dental office is not just designing the colors of the walls, the colors of the floor, what kind of door you use. It’s so much more. There are so many things in a dental office that have to be connected and that have to work that it’s important to have a team to implement those things and not just pick colors.

Holger

Whoever is listening, we will continue to provide you with information. For us, it’s a lot of fun. Hopefully everyone else out there agrees.


Stay tuned and don’t miss our next Video about dental office design.

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